When joining the Confederation, “trades” members sign up to a Code of Conduct which gives details as to how they should trade and look after their customers.  They agree to:

• To conduct themselves in a courteous and professional manner.
• Prior to them commencing work, to issue a detailed written estimate or quotation including settlement terms together with detail of any stage payments as may be required.
• Not to involve the customer in additional cost without consultation and agreement from the customer and to confirm such alterations in writing.
• To hold relevant public liability insurance cover and to ensure that it is current and paid up.
• To ensure that all work is undertaken or closely supervised by suitably qualified or experienced personnel.
• To advise customers of start and finish dates and to keep the customer informed of any potential delays as they become apparent.
• The Confederation accepts no liability for its members work and the member shall not in anyway lead the customer to believe otherwise.
• At the completion of the job, the customer will be asked to inspect the work and any unsatisfactory element will be rectified at no additional cost prior to an invoice being issued. Following completion any subsequent fault found in the work resulting from the member’s oversight will be rectified at no charge.
• Invoices will be issued promptly and will again state the settlement terms.
• Should a dispute arise between the customer and the member, the Confederation offers the parties mediation to a reasonable level and thereafter an adjudication facility. The member will in such circumstances co-operate with the Confederation or it’s appointed agent and abide by their decision.
• If the member refuses to abide by the decision of the Confederation, the member is liable to immediate expulsion without refund of subscription and the immediate withdrawal of the benefits of membership. The Confederation shall be entitled at its sole discretion to provide the customer with any findings made during the mediation arbitration process and such other assistance as it thinks fit (whether in terms or finance or legal advice) in any legal proceedings brought by the customer against our member.