The Confederation takes seriously complaints about aspects of our members’ activities.  As such, we will try to help where we can to resolve any particular problems. 

Any problems or complaints are first required to be sent to the Confederation in writing.

On receipt the Confederation will write with details of the complaint to our member for their response.

When a response has been received this will be sent on to the complainant and hopefully a resolution will be found.

In the unlikely event that a satisfactory resolution cannot be found, the Confederation unfortunately has no powers to enforce any corrective actions to be taken.  However, the continued membership of the company of the Confederation will be reviewed and if necessary their membership will be cancelled. 

The Confederation is not qualified to judge such as standard of workmanship etc., and if there is no satisfactory resolution, we can then only advise that a specialist in that particular field be asked to do a report and then that the consumer takes independent legal advice.

The Royal Institute of Chartered Surveyors operate an Arbitration / Mediation service for the resolution of disputes.  To use this service, both parties must agree to arbitration / mediation.  As there are costs involved with using this service, agreement would be required as to payment of costs prior to starting the process.